Refund and Return Policy
At Jainpack India, we are committed to providing a positive shopping experience and ensuring customer satisfaction with every purchase. Our refund and return policy is designed to be fair, transparent and easy to understand. Please read the following details carefully:
1. Return Eligibility:
– Defective or Damaged Products: If the item you received is broken, damaged or not working properly, please let us know within 72 hours of receiving it. We will either send you a new item or refund all your money, whichever you prefer.
– Incorrect Items: If we accidentally send the wrong item, we will happily replace it with the correct product at no extra cost to you.
2. Non-Returnable Items:
Some items, such as personalized or customized products, and items marked as non-returnable on the product page, may not be eligible for a return. Please check the product details before making a purchase.
3. Return Process:
– Initiating a Return: To initiate a return, please contact our customer service team via email: jainpackindia@gmail.com or phone +91 9873073678. Provide your order number, description of the issue, photos for documentation.
– Return Authorization: When we approve your request to return an item, we will give you a Return Merchandise Authorization (RMA) number, as well as instructions on how to send the product back to us.
4. Conditions for Refund:
– Refund Timelines: You’ll get your refund within 7 to 10 business days after we receive and check the returned item.
– Refund Method We’ll refund you using the same way you paid when you bought it. Your money will be sent to the same account from which you paid while making the purchase. If you have purchased the product via COD, you need to add any of your bank accounts with all the details so that we can refund your money easily.
5. Return Shipping:
– Shipping Costs: If Jainpack India sent you a defective or incorrect item, we will pay for the return shipping. If you are returning something else, you may have to bear the return shipping cost yourself.
6. Customer Responsibilities:
– Product Condition: Please ensure that the products you return are unused, in their original packaging and include all accessories and documentation.
– Return Packaging: Please pack the items securely to avoid damage while they’re being shipped back to us.
7. Customer Support:
– Our customer service team is available to assist you with any questions or concerns related to returns and refunds. For quick resolution of any issues please contact us at Email ID: jainpackindia@gmail.com or Contact Us: +91 9873073678.
8. Policy Updates:
– Jainpack India reserves the right to change this policy at any time without prior notice. Any changes will take effect as soon as we post them on our website.
Conclusion:
We value your trust in Jainpack India and strive to provide the best products and services. Our refund and return policy is designed to ensure that you have a hassle-free shopping experience. If you have any questions about our policy or need further assistance, please contact our customer service team.
Thank you for choosing Jainpack India for your business or personal needs. We are excited to serve you and look forward to assisting you further!
